Privacy policy

KROSSTOUCHE® Privacy policy

KROSSTOUCHE® operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the “Services”).

Our store is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction through the Services, or otherwise communicate with us.

If there is any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will apply in relation to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By accessing or using any part of the Services, you acknowledge that you have read and understood this Privacy Policy.

1. Personal Information We Collect or Process

When we use the term “personal information”, we mean information that identifies you or can reasonably be linked to you. Personal information does not include information that has been anonymised or de-identified so that it can no longer reasonably be linked to you.

Depending on how you interact with our Services, where you live, and as permitted or required by law, we may collect or process the following categories of personal information:

• Contact details such as your name, billing address, shipping address, phone number, and email address.

• Payment and financial information such as payment card details, transaction details, payment confirmation, and other payment-related information.

• Account information such as your username, password, preferences, settings, and security information.

• Transaction information such as the items you view, add to your cart, save, purchase, return, exchange, or cancel, as well as your order history.

• Communications with us such as the information you provide when contacting us for customer support or other enquiries.

• Device information such as your IP address, browser type, device identifiers, and network connection details.

• Usage information such as how you interact with and navigate the Services.

2. Sources of Personal Information

We may collect personal information from the following sources:

• Directly from you, including when you create an account, place an order, contact us, or otherwise provide information to us.

• Automatically through the Services, including through cookies and similar technologies when you access or use our website.

• From service providers, including technology, payment, fulfilment, analytics, and support providers who process information on our behalf.

• From partners and other third parties, where permitted by applicable law.

3. How We Use Your Personal Information

Depending on how you interact with us, we may use your personal information for the following purposes:

Provide, personalise, and improve our Services

We use your personal information to operate our store and provide the Services to you, including to:

• process payments

• fulfil and deliver orders

• arrange shipping

• manage returns, refunds, and exchanges

• create and maintain your account

• remember your preferences

• provide a more tailored shopping experience

• improve our website, products, and customer experience

Marketing and advertising

We may use your personal information to send you marketing and promotional communications by email, text message, or post, where permitted by law.

We may also use your information to show you advertisements for our products or services on our website or on other platforms, including based on your activity on our store.

Security and fraud prevention

We use personal information to help keep our Services secure, authenticate accounts, detect and investigate fraud, and prevent illegal, harmful, or malicious activity.

If you create an account, you are responsible for keeping your login credentials secure.

Communicating with you

We use your personal information to respond to your enquiries, provide customer support, send order-related communications, and maintain our relationship with you.

Legal and compliance purposes

We may use your personal information to comply with legal obligations, respond to lawful requests, enforce our terms and policies, and protect our rights, our customers, and our business.

4. How We Disclose Personal Information

We may disclose your personal information to third parties where necessary for legitimate business purposes and in accordance with this Privacy Policy, including:

• With Shopify and our service providers, such as providers of website hosting, payment processing, analytics, customer support, cloud storage, fulfilment, and shipping services.

• With business and marketing partners, including where needed to provide advertising, promotional, or analytics services.

• When you request or direct us to do so, including where disclosure is necessary to complete delivery, process a payment, or use certain third-party integrations.

• With affiliates or within our corporate group, where applicable.

• In connection with a business transaction, such as a merger, acquisition, financing, or sale of assets.

• To comply with legal obligations, including where required by law, court order, or other legal process.

• To protect our rights, business, customers, or others, including in relation to fraud prevention, enforcement, and security matters.

5. Relationship with Shopify

Our store is hosted by Shopify. Shopify processes personal information in order to help us operate and improve the Services.

Information you submit through our store may be shared with Shopify and with certain third parties engaged by Shopify in order to support the operation of the Services.

We may also use certain Shopify features that help us improve store performance, marketing, customer experience, and business operations. In these cases, Shopify may process personal information in accordance with its own privacy practices.

To learn more about how Shopify processes personal information, please refer to Shopify’s own privacy documentation and privacy rights portal.

6. Third-Party Websites and Links

Our Services may contain links to websites or platforms operated by third parties.

If you follow a link to a third-party website or platform, you should review their privacy policy and terms carefully. We are not responsible for the privacy, security, accuracy, or content of third-party websites or services.

7. Children’s Data

Our Services are not intended for children, and we do not knowingly collect personal information from children.

If you believe that a child has provided us with personal information, please contact us and we will take appropriate steps to delete that information where required.

8. Security and Retention of Your Information

We take reasonable steps to protect your personal information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

We retain personal information for as long as reasonably necessary to:

• provide the Services

• maintain business records

• comply with legal and regulatory obligations

• resolve disputes

• enforce our agreements and policies

9. Your Rights and Choices

Depending on where you live, you may have certain rights in relation to your personal information, subject to local law. These may include the right to:

• access the personal information we hold about you

• request correction of inaccurate personal information

• request deletion of your personal information

• request a copy of your personal information

• request transfer of your personal information in certain circumstances

• object to certain types of processing

• restrict certain types of processing

• withdraw consent where processing is based on consent

• opt out of certain marketing communications

You may also unsubscribe from marketing emails at any time by using the unsubscribe link in those emails.

Please note that we may still send you non-promotional communications, such as those relating to your orders, account, returns, or legal notices.

To exercise any applicable privacy rights, please contact us using the details set out below.

We may need to verify your identity before responding to your request.

10. Complaints

If you have concerns about how we handle your personal information, please contact us using the details below and we will do our best to address your concerns.

If you are located in the United Kingdom, the European Economic Area, or another region with applicable privacy rights, you may also have the right to lodge a complaint with your local data protection authority.

11. International Transfers

Your personal information may be transferred to, stored in, and processed in countries outside your own.

Where required by applicable law, and where your personal information is transferred outside the United Kingdom or the European Economic Area, we will rely on recognised legal safeguards for such transfers.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, operational requirements, legal obligations, or regulatory requirements.

When we make changes, we will update the “Last updated” date at the top of this page.

13. Contact

If you have any questions about this Privacy Policy, our privacy practices, or if you wish to exercise any applicable privacy rights, please contact us at:

KROSSTOUCHE® Customer Care
Email: info@krosstouche.co.uk

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