KROSSTOUCHE® Terms of Service

These Terms of Service (“Terms”) govern your access to and use of the KROSSTOUCHE® website, including any related services, content, features, and products offered through our online store (collectively, the “Services”). By accessing our website or purchasing from us, you agree to be bound by these Terms.

If you do not agree to these Terms, you must not use the Services.

1) ABOUT US

This website is operated by KROSSTOUCHE®.

Business contact details:

Trading name: KROSSTOUCHE®
Email: info@krosstouche.co.uk
Country of operation: United Kingdom

2) ELIGIBILITY AND ACCOUNT RESPONSIBILITY

You must be at least 18 years old, or the age of majority in your country or region, to use our Services.

If you create an account:

• you are responsible for maintaining the confidentiality of your login details
• you agree that all information you provide is accurate and up to date
• you are responsible for all activity carried out under your account

We may suspend or close accounts where we reasonably believe there has been misuse, fraud, or a breach of these Terms.

3) ONLINE STORE TERMS AND ACCEPTABLE USE

You agree not to use our products or Services for any unlawful purpose or in any way that violates applicable laws or regulations, including intellectual property laws.

You must not:

• attempt to hack, disrupt, or interfere with the website or its security
• use automated tools, including bots or scrapers, to access the website without permission
• upload malicious code, viruses, or malware
• attempt to gain unauthorised access to our systems, accounts, or data

We reserve the right to restrict or terminate access to the Services where these Terms are breached.

4) PRODUCTS, DESCRIPTIONS, AND AVAILABILITY

We aim to display product descriptions, images, and colours as accurately as possible. However, we cannot guarantee that your device or screen will display colours exactly as they appear in real life.

All products are subject to availability and may be offered as:

• limited edition items
• seasonal releases
• small-batch productions

We reserve the right to discontinue, withdraw, or change products at any time without notice.

5) PRICING, TAXES, AND ERRORS

All prices are listed in Pounds Sterling (GBP £) unless otherwise stated.

Prices may change at any time, but any changes will not affect orders that have already been accepted.

Where applicable, taxes such as VAT will be shown at checkout or included in the displayed price where required by law.

If a product is listed at an incorrect price or contains inaccurate information due to an error, we reserve the right to cancel the order and issue a refund, even if payment has already been taken.

6) ORDERS, ACCEPTANCE, AND RIGHT TO REFUSE

Placing an order constitutes an offer to purchase. Your order is only accepted when we send you a dispatch confirmation or otherwise confirm acceptance.

We reserve the right to:

• limit quantities purchased per customer
• refuse or cancel any order
• cancel orders where we reasonably suspect fraud, unauthorised payment activity, resale activity, or abuse of our policies

If we cancel an order after payment has been received, we will refund the amount paid.

7) PAYMENT

We accept the payment methods displayed at checkout.

By submitting payment information, you confirm that:

• you are authorised to use the selected payment method
• the payment information provided is accurate and complete

If a payment is reversed, disputed, or charged back without valid reason, we reserve the right to restrict future purchases and recover any resulting losses where permitted by law.

8) SHIPPING, DELIVERY, AND RISK

Shipping costs, shipping methods, and estimated delivery times are shown at checkout and may also be set out in our Shipping Policy.

Please note:

• delivery dates are estimates only and are not guaranteed
• delays may occur due to courier issues, customs processing, weather, peak periods, or events beyond our reasonable control

Unless otherwise required by law, responsibility for an order passes to you when it is delivered to the address provided at checkout or delivered in accordance with the delivery instructions you have authorised.

If an order is marked as delivered but you have not received it, please contact us as soon as possible at info@krosstouche.co.uk so that we can assist with the courier investigation.

9) RETURNS, REFUNDS, AND EXCHANGES

Our Returns and Refunds Policy forms part of these Terms.

For hygiene and safety reasons, certain items, including underwear and boxers, may not be eligible for return unless they are faulty, damaged, or incorrect, where permitted by law.

If you are a customer in the United Kingdom, European Economic Area, or another region with statutory consumer rights, you may have additional legal rights in relation to cancellations, faulty goods, or items purchased at a distance.

To request a return, refund, or exchange, please contact info@krosstouche.co.uk with your order number and reason for the request.

We reserve the right to refuse returns that do not comply with our policy conditions or that show signs of wear, damage, misuse, or alteration.

10) PRE-ORDERS

Where pre-orders are offered:

• estimated dispatch dates are provided for guidance only and may change
• payment may be taken at the time of order, unless stated otherwise at checkout
• cancellation may be possible before dispatch, subject to any stated conditions

11) PROMOTIONS, DISCOUNTS, AND GIFT CARDS

Promotions, discount codes, and special offers:

• may not be combined unless expressly stated
• may exclude certain products or collections
• may be changed or withdrawn at any time

If gift cards are offered:

• they are non-refundable unless required by law
• they must be used before any expiry date stated
• they should be treated like cash and kept secure

12) INTELLECTUAL PROPERTY

All content on this website, including logos, brand assets, product names, graphics, photographs, videos, text, designs, and trademarks, is owned by or licensed to KROSSTOUCHE® and is protected by applicable intellectual property laws.

You must not, without our prior written permission:

• copy, reproduce, republish, modify, distribute, or exploit any content from this website
• use our name, logo, designs, or brand assets for commercial purposes
• remove any copyright, trademark, or proprietary notices

Unauthorised use may result in legal action.

13) USER CONTENT AND REVIEWS

If you submit reviews, photographs, videos, testimonials, or other content to us or through the Services, you confirm that:

• you own the content or have all necessary rights and permissions to share it
• your content does not infringe the rights of any third party
• your content is not unlawful, abusive, misleading, defamatory, or offensive

By submitting such content, you grant KROSSTOUCHE® a non-exclusive, worldwide, royalty-free licence to use, reproduce, display, publish, and share that content for marketing, promotional, and operational purposes, unless and until you request removal and removal is reasonably possible.

We reserve the right to remove or refuse any user content at our discretion.

14) THIRD-PARTY SERVICES AND LINKS

Our website may include links to third-party websites, applications, tools, or services, including payment providers, couriers, and social media platforms.

We are not responsible for the content, availability, privacy practices, or terms of any third-party services. Your use of third-party services is at your own risk and subject to their own terms and policies.

15) PRIVACY AND DATA PROTECTION

Our Privacy Policy explains how we collect, use, and protect personal information.

We process personal data in accordance with applicable data protection laws, including the United Kingdom General Data Protection Regulation and the Data Protection Act 2018, where applicable.

16) WARRANTIES, DISCLAIMERS, AND LIMITATION OF LIABILITY

Nothing in these Terms excludes or limits any consumer rights or legal protections that cannot lawfully be excluded or limited.

To the fullest extent permitted by law:

• the Services are provided on an “as is” and “as available” basis
• we do not guarantee that the website will always be uninterrupted, secure, or error-free
• we are not liable for indirect, incidental, special, or consequential losses, including loss of profits, loss of business, interruption, or loss of data, arising from your use of the Services or products, except where liability cannot legally be excluded

To the extent permitted by law, our total liability in relation to any claim arising from an order will not exceed the total amount paid by you for that order, unless a greater amount is required by law.

17) INDEMNITY

You agree to indemnify and hold KROSSTOUCHE® harmless from and against any claims, liabilities, damages, losses, and expenses, including reasonable legal costs, arising out of or connected with your breach of these Terms, your misuse of the Services, or your violation of any law or third-party rights.

18) TERMINATION

We may suspend, restrict, or terminate your access to the Services at any time if we reasonably believe you have breached these Terms.

Any rights, obligations, or liabilities that have accrued before termination will continue to apply after termination where relevant.

19) CHANGES TO THESE TERMS

We may update these Terms from time to time for legal, operational, or business reasons.

The latest version will always be posted on our website with the updated “Last updated” date. By continuing to use the Services after any changes take effect, you agree to the revised Terms.

20) GOVERNING LAW AND DISPUTES

These Terms are governed by the laws of England and Wales, unless mandatory consumer protection laws in your country of residence apply.

If a dispute arises, we encourage you to contact us first at info@krosstouche.co.uk so that we can try to resolve the matter informally.

21) CONTACT

If you have any questions about these Terms, please contact us at:

Email: info@krosstouche.co.uk