Refund policy

KROSSTOUCHE® Returns and Refunds Policy

At KROSSTOUCHE®, we take pride in the quality of our products and want you to feel confident in every purchase. If you are not completely satisfied with your order, we are here to help.

Returns

You may return eligible items within 30 days of delivery for a refund or exchange, provided that the item is:

• unworn

• unused

• unwashed

• in its original condition

• returned with original tags attached

We reserve the right to refuse returns that do not meet these conditions.

How to Start a Return

To request a return, please contact us at info@krosstouche.co.uk with your order number and the reason for your return.

If your return is approved, we will provide you with return instructions.

Please do not send any item back without contacting us first, as unauthorised returns may not be accepted.

Return Shipping

Customers are responsible for return shipping costs unless the item received is faulty, damaged, or incorrect.

We recommend using a tracked shipping service, as we cannot guarantee that we will receive your returned item without proof of delivery.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be processed to your original payment method within 5 to 10 business days.

Please note that your bank or payment provider may require additional time to complete the refund process.

Original shipping charges are non-refundable unless the item was faulty, damaged, or incorrect, or unless otherwise required by law.

Exchanges

If you require a different size or colour, please contact us at info@krosstouche.co.uk.

Exchanges are subject to stock availability.

Non-Returnable Items

For hygiene reasons, underwear and boxers cannot be returned unless they are faulty, damaged, or incorrect.

Any item returned in an unsuitable condition may be refused.

Faulty, Damaged, or Incorrect Items

If you receive an item that is faulty, damaged, or incorrect, please contact us as soon as possible at info@krosstouche.co.uk with your order number and clear photographs of the issue.

We will review the matter and provide an appropriate resolution, which may include a replacement, refund, or store credit, in line with your statutory consumer rights.

Questions

If you have any questions about this policy, please contact us at info@krosstouche.co.uk.